Layer 8 Solutions – IT Replacement Services
Does your company have a one-person IT team? Or perhaps Bob, from accounting, assists with “IT work” when not crunching numbers. Or worse yet – you have an MSP already but have no idea what they’re doing or what your monthly expenses are giving you?
Let Layer 8 Solutions be your Technology Partner! We operate the same way we expect others to: with openness, transparency, and professionalism. Let us show you that there is a better MSP available!
Monitoring and Alerting
Did your server reboot? Did that service stop working? Is your internet offline? Can customers access your website? Stop asking and start knowing! Layer 8 Solutions can remotely monitor your entire infrastructure and proactively alert you to any issues.
Maintenance and Patching
Patching for the latest zero-day attack or to simply improve support and usability is simple with Layer 8 Solutions. We schedule maintenance around your needs and provide monthly reports of actions and any outstanding issues.
Helpdesk Tickets
Layer 8 Solutions provides an easy-to-use ticketing system that allows your workforce to quickly report and receive technical support.
Active Directory Administration
From hiring to terminations, Layer 8 Solutions can fully manage your AD environment. Group policies are included.
Networking
Layer 8 Solutions can work with existing networks or offer recommendations based on our years of experience. WiFi, Ethernet, WAN, LAN, and internet connectivity are all proactively monitored and continuously improved.
Printers
While every company seems to strive towards a “paperless workplace”, Layer 8 Solutions knows that printers are necessary equipment in many organizations. Network multifunction systems, inkjet, laser, plotter printers; Layer 8 Solutions works with all brands. By monitoring for all alerts from printers, our technicians can problem manage and offer corrective fixes before your printer needs get out of hand.
Backups
Workstation backups are generally an after-thought – until the hard drive crashes, or you deleted that important file. Our cloud-provider partners give us the ability to backup all of your data and keep it safe from local and regional disasters.
Antivirus
Antivirus, and anti-malware, are important tools in the area of IT Security. Layer 8 Solutions can offer partner cloud-based antivirus solutions that guarantee 99.99% protection.
Productivity
Many of our customers are Office365 or Google Workspace users. Layer 8 Solutions can assist with migration or management of any cloud-provider’s productivity suites.
Monthly Pricing
| Tier | None | Starter | Intermediate | Advanced |
| Per User Price | $0 | $55 | $85 | $120 |
| Starting Hourly Pricing (Projects) | $165 | $125 | $95 | $95 |
| Maintenance | ||||
| Remote Monitoring of Devices | – | Included | Included | Included |
| Remote Patching of Workstations | $10/device | Included | Included | Included |
| Remote Patching of Servers | $25/device | $5/device | Included | Included |
| Remote Patching of Printers | $10/device | Included | Included | Included |
| Remote Patching of Network Devices | $35/device | $5/device | Included | Included |
| Remote Patching of Embedded | Hourly Rate | Included | Included | Included |
| Backups | ||||
| Workstation Backup, Per Device | $10/device | $7/device | $7/device | Included |
| Server Backup, Per TB of Data | $10/month | $9/month | $8/month | $7/month |
| Backup Configuration Modification | Hourly Rate | Included | Included | Included |
| Backup Retrieval or Testing | Hourly Rate | Hourly Rate | Hourly Rate | Included |
| Helpdesk and Systems | ||||
| Add, Remove, Change Users in AD | $25/ea | $10/ea | Included | Included |
| Pay Per Incident Reported | Included | Included | – | – |
| Unlimited Remote Support | – | – | Included | Included |
| On-Site Support | Hourly Rate | Hourly Rate | Hourly Rate | Hourly Rate |
| Antivirus Complete Management | $10/device | $2/device | Included | Included |
| Office 365 Productivity License | – | Optional | Optional | Included |
| Networking | ||||
| Wifi Management | Hourly Rate | Included | Included | Included |
| Switch and Router Management | Hourly Rate | Included | Included | Included |
| Firewall and Content Filter Management | Hourly Rate | Hourly Rate | Included | Included |
| ISP and Telephony Management | Hourly Rate | Hourly Rate | Hourly Rate | Included |